At Invincible Cables, we are dedicated to providing high-quality low-voltage cables and accessories, supported by expert technical assistance and a commitment to exceptional customer service. Our warranty and return policies are crafted to ensure your satisfaction and confidence in our products.

Our Commitment

We believe that warranties should be transparent, fair, and straightforward. If you encounter any issues, we encourage you to reach out to our networking support team before determining that the product is defective. Often, problems can be resolved through troubleshooting, and we're here to assist you in getting back on track.

Warranty Coverage

Our products are warranted against defects in materials and workmanship under normal use. This coverage ensures that your cables perform as intended, providing you with assurance in their quality and reliability.

To qualify for warranty claims:

● The product must be in original packaging, unless there is a verified manufacturing fault.

● The product must not have been used or opened.

● The product must be accompanied by a receipt or valid proof of purchase.

● Custom-made or special-order products are not covered under warranty unless defective.

● Goods damaged or in a state of being unusable upon receipt will not be accepted for warranty consideration.

Warranty Exclusions

Please be aware that our warranty does not cover:

● Damages resulting from improper installation, mishandling, or misuse.

● Damages caused by environmental factors such as fire, smoke, water, chemicals, paint, gases, or similar conditions.

● Incidental or consequential damages, including harm to other equipment or property.

● Natural events like lightning, flooding, or other acts of nature.

● Any product that has been tampered with, altered, or used outside of its intended application.

Each warranty claim is evaluated with fairness and a commitment to reasonable resolution.

How We Make It Right

At Invincible Cables, we stand firmly behind the quality of our products. If you encounter any issues within the first 30 days of your original purchase, we encourage you to utilize our 30-day return policy. During this period, you may return the product for a refund or exchange, provided it meets our return criteria. Our commitment to excellence ensures that we address concerns promptly and uphold the high standards that define our brand.

How to Submit a Warranty Claim

If you believe your product has a defect covered under our warranty, please contact us at info@invinciblecables.com. Be sure to include the following:

● Your name and company name (if applicable)

● A detailed description of the issue

● Clear photos of the product (if possible)

● Your order date and invoice number

A member of our support team will respond within 2 business days. In some cases, we may require the defective product to be returned for inspection before processing a refund or replacement.

30-Day Return Policy

We offer a 30-day return policy for all our products. If you're not completely satisfied with your purchase, you may initiate a return under the following conditions:

● The goods must be in their original packaging, unless there is a verified manufacturing fault.

● The product must not have been used or opened.

● The return must be accompanied by a receipt or valid proof of purchase.

● Custom-made or special-order products are not eligible for return unless defective.

● Goods that are damaged or in an unusable condition upon receiving will not be accepted.

● Returns must be initiated within 30 calendar days from the date of purchase.

To begin the return process, please contact us at info@invinciblecables.com. For full details on how to return products, please refer to our Return and Refund Policy.